What happens if I lose signal or the internet goes down?If the internet goes down or if there is no signal in certain areas of check-in, the system turns on its offline mode until the signal comes back on. In this mode, you are able to continue check-in and collect time stamps. However, it is important to understand that devices working on the offline mode, don't communicate with each other nor with the server.
The reason why losing internet signal does not lead to any loss of data is that the app can store information locally on the device in use. In case of an offline incident during the event, it is important to get the app online before logging out. After logging out all locally stored data will be deleted for security reasons.
Be aware that the app does need internet signal at least at the beginning of an event in order to retrieve the initial guest data from the servers.
Was this article helpful?